Appointment, Late Arrival, Cancellation & No-Show Policy

Effective Date: October 29, 2026

Your appointment time is reserved specifically for you. Please provide at least 24 hours’ notice if you need to cancel or reschedule.

Late Arrivals

We understand that delays happen. A grace period of up to 10 minutes may be available when the schedule permits.

Arriving more than 10 minutes late may require your service to be shortened to avoid delaying the next client.

If you arrive 15 minutes or more late, or there is not enough remaining time to safely complete your scheduled service, your appointment may need to be rescheduled and may be treated as a late cancellation.

The Wax Lab will never rush a service in a way that compromises sanitation, safety, or service quality.

Late Cancellations & No-Shows

Appointments canceled or rescheduled less than 24 hours before the scheduled appointment time, as well as appointments where the client does not arrive and does not cancel, may be charged 50% of the scheduled service total.

If a deposit or prepayment has already been collected, it may be applied toward the applicable cancellation or no-show amount rather than charged in addition to that amount.

Square may require a valid payment card to secure an appointment. Any applicable cancellation or no-show fee will be handled through the booking/payment method authorized when the appointment was scheduled.

Exceptions

We understand that emergencies, illness, severe weather, and unexpected circumstances occur. The Wax Lab may waive or reduce a fee at its discretion.

If The Wax Lab must cancel your appointment, you will not be charged a cancellation or no-show fee.

Agreement

By booking an appointment with The Wax Lab, you acknowledge that you have reviewed and agree to this policy.